Refund Policy

Refund Policy

Returns, exchanges, or cancellations
Please contact us for ALL returns and exchanges and if you have any problems with your order. Items sent back to us before communication will not be accepted.

We want you to be happy with your purchase, so if you change your mind about something you ordered, you have 14 days from the time you received your order (as marked by delivery service) to send it back for a refund or exchange. As we are a small business, a fee of $7.95 will be charged/subtracted from refunds on all returns and exchanges to help cover shipping & handling.

All items must be unused, unwashed, unworn, in their original packaging, and show no signs of wear or use. Products returned that show signs of wear or that have been damaged will not be accepted. Please email us at wildoakco@gmail.com with a description of the item(s) you'd like to return and we will get back to you within 48 hours.

Our items that are handprinted to order, sale items, swimwear, footwear, Hugomats, Conifer Toys, doll furniture, and items purchased with a discount greater than 15% are considered FINAL SALE and are not eligible for returns or exchanges.

If you would like to cancel your order, we will only be able to do so if your items have yet to be printed or packaged.