Refund Policy

Refund Policy

Returns, exchanges, or cancellations
Please contact us for ALL returns and exchanges and if you have any problems with your order. Items sent back to us before communication will not be accepted.

We want you to be happy with your purchase, so if you change your mind about something you ordered, you have 14 days from the time you received your order (as marked by delivery service) to send it back for a refund or exchange. As we are a small business, a fee of $7.95 will be charged/subtracted from refunds on all returns and exchanges to help cover shipping & handling.

All items must be unused, unwashed, unworn, in their original packaging, and show no signs of wear or use. Products returned that show signs of wear or that have been damaged will not be accepted. Please email us at wildoakco@gmail.com with a description of the item(s) you'd like to return and we will get back to you within 48 hours.

Our items that are handprinted to order, sale items, swimwear, footwear, Milton & Goose, Hugomats, Conifer Toys, doll furniture, and items purchased with a discount of 15% or greater are considered FINAL SALE and are not eligible for returns or exchanges. No price adjustments on previous orders.

If you would like to cancel your order, we will only be able to do so if your items have yet to be printed or packaged.

Wild Oak is not responsible for items that are lost, stolen, or damaged while in the hands of couriers. We cannot accept responsibility for packages that appear as delivered through tracking but are stolen from mailboxes or doorsteps. We offer Route as package protection. Route is automatically added to your order and if it is removed, we will not be able to refund or replace your order.

 

Orders Returned to Sender
All orders returned to sender will be refunded upon our receipt. If order met free shipping requirements when sent, we will deduct a $7.95 processing fee to help cover shipping and restock fees. If you would like us to send your package again, we will invoice for exact shipping costs.